New software can be difficult to learn and use, especially if it replaces an existing application or workflow. If your team members don’t fully comprehend how the new software impacts their daily work life, they could lose interest or stop using it altogether.
Make it a priority
Training is key to helping your team adapt to new software systems successfully. Without it, their use may fall short of its full potential and lead to decreased efficiency, productivity and impact on the bottom line of your business.
Implementing and providing effective training requires time, resources and dedication from any business. For full-time employees already juggling heavy workloads and responsibilities, developing effective training is an extra burden – which is why making it a top priority should always be an aim of your teams.
Employees will be more likely to embrace a new system and its training material if their trainers understand its inner workings intimately. This can be accomplished either by hiring outside subject matter experts, or designating members of your team as champions who assist other employees through the process.
Communication early and frequently regarding training sessions will take place is also essential in making your team feel prepared and fitting their learning into their busy work lives. Doing this will enable them to plan learning alongside other work requirements.
Offer multiple training formats
HR professionals and leaders often struggle to engage team members with any new software or systems implemented, which can be especially challenging when your organization employs a distributed workforce that needs to learn the system at different times and places.
To meet this challenge, it’s essential that your training offers multiple formats tailored specifically to the work styles and learning preferences of team members. This could range from video tutorials to virtual reality simulations; employees should be encouraged to ask questions during training sessions so their feedback can help create more tailored approaches that keep employees engaged with the training sessions.
Equally as essential is selecting the appropriate team members to lead training. If your trainers don’t understand or are enthusiastic about the new technology, they may struggle to inspire their teams to embrace change. Therefore it is key that trainers be selected carefully and consider inviting in tech experts from outside your organization who may provide valuable perspective that could show your team its benefits in unexpected ways.
Encourage sandboxing
Sandbox environments are an invaluable asset in IT training, enabling employees to test new technologies without risking live systems. But they must be properly configured in order to reduce security risks; encryption, RBAC (Role-Based Access Control), and multi-factor authentication should all be employed when creating one of these environments. Furthermore, conducting regular audits on it would ensure its protection from vulnerabilities.
Sandboxes can also serve as powerful marketing tools. For instance, an emulated version of your software could be offered to customers and prospects to gather feedback and usage information – this can increase customer engagement as well as product knowledge.
Make it fun
Experience has shown that an enjoyable learning environment helps employees quickly adopt new software programs. There are a variety of ways training can be presented that keep learning interesting, including role-playing various business scenarios with the new software or including games in presentations.
Another way to make learning enjoyable is to stress the benefits of adopting new technology. When employees know that new features will allow them to work more efficiently and effectively, they’re more likely to buy into the process. Also, collecting early and frequent employee feedback will allow you to identify areas of confusion or frustration which may need additional training opportunities or workshops to overcome them.
Humor during presentations is an effective way to lighten the atmosphere and make learning more engaging for employees. Sharing anecdotes of struggle when using new software makes topics more relatable and helps employees see how it applies in everyday tasks. Furthermore, adding games into training sessions encourages team-building while reinforcing important concepts.